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Yes, Conversive offers HIPAA compliant messaging. We are HIPAA/HITRUST compliant attested by HITECH associates. Our solution aligns with HIPAA requirements for ePHI (Electronic protected health information).
We transmit messages using RSA 2048 encryption – messages are “unreadable, undecipherable and unusable”. Secondly, we don’t store any PII (Personally Identifiable Information) at our end. All information is ultimately saved into your secure customer information systems which are accessible only via authorized employee log-ins.
Besides, the Conversive application is hosted in data centers in the U.S., Europe, and Australia. You can choose to store your data in any of these three locations. To ensure complete data security and privacy for our clients, we underwent ISO 27001 compliance certification in 2017.
Yes. Conversive automatically archives all messages into your preferred and secure storage systems for compliance and record-keeping. These messages are also easily retrievable. You can search them by client name, phone number, or date. Conversive lets you control how long you want to store messages and documents exchanged over messages.
Yes. Conversive lets you monitor and track message delivery and read receipts, and message history for compliance and accountability purposes.
Yes, Conversive lets you enforce administrative controls and opt-in compliance for various types of outgoing messages. It also helps you automatically invite new patients to opt-in to receive messages from your organization. And checks outgoing messages for opt-in to avoid consent breaches.
Yes, using Conversive you can automatically trigger medication reminders based on patient treatment plans recorded in your patient information systems or healthcare CRM. The right medication or prescription refill reminder would then go to your patients whenever it is due.
Yes, Conversive lets you manage your appointment process end-to-end over messaging, such that your patients or your staff don’t have to go through a phone call. You can send scheduling links via messages, you can confirm appointments over messages. And you can even remind patients the day or hour before the appointment to reduce no-shows.
Yes, using Conversive you can set up OPT-based log-ins to prevent unauthorized access to patient health records and medical information. This messaging capability can be easily integrated with your healthcare portal or app.
Yes, Conversive lets healthcare providers and staff access the messaging platform securely from smartphones and tablets to facilitate prompt, on-the-go engagement.
Conversive provides timely notifications and alerts so critical messages are noticed and addressed promptly.